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• FAQs • careers • safety • Contact Menu Home Departments Electric Internet Gas Power Plant Water & Sewer Water Treatment Customer Service Rates Email Log In Spam Firewall Spam Help Email Setup Board of Public Works Board Members Meeting Schedule Minutes Sunshine Law Requests about CLGW • FAQs • careers • safety tips • Contact Us Home Departments Electric Internet Gas Power Plant Water & Sewer Water Treatment Customer Service Rates CLGW Email Login Spam Firewall Spam Help Email Setup Kennet Board of Public Works Board Members Meeting Schedule Meeting Minutes Sunshine Law Requests Our Mission is to Provide the Best Possible Service at the Lowest Possible Price. Our Mission is to Provide the Best Possible Service at the Lowest Possible Price. Latest News & Announcements FOR IMMEDIATE RELEASE: KBPW RATE ADJUSTMENTS Beginning with the bills due on April 14th, water rates will be increased. According to the water utility rate and cost of service study completed in January 2022 for CLGW by BHMG, Kennett had the 26th lowest water rate of 514 municipal water systems in the state of Missouri. Having low rates is good, but not at the expense of enduring significant and continuing financial losses. For these reasons we must increase our rates to support the needed infrastructureHydrant maintenance is critical to fire suppression and the protection of life and property. How may this process affect you? You may notice a drop in water pressure during testing and the water may also become slightly discolored after testing. If you experience discolored water, you may wish to run water from one or more faucets for a couple of minutes until the water is clear again and you may wish to do so prior to cooking, bathing, or washing laundry. The discolored water is nonhazardous but can stain clothing. If your water does not clear within 24 hours, please contact City Light Gas & Water, 573-888-5366. You can also visit our web page at http://www.clgw.net/dept_watertreatment.php for additional information on discolored water. The Kennett Board of Public Works would like to thank you for your cooperation, understanding, and patience with us during this operation, as we are working to maintain the level of water quality & fire safety that you deserve and expect. If you have any additional questions, please feel free to contact City Light Gas & Water at 573-888-5366.  Utility Scam Factsheet Scammers Target Utility Customers Scams targeting utility customers are on the rise, according to reports across the nation. Municipal utility customers in Missouri are included among those getting recent fraudulent calls from scammers threatening power shutoffs, demanding immediate payments, or requesting personal information. CLGW cautions customers that they should never give personal or financial information to an unsolicited caller. CLGW will never demand immediate payment over the phone. Signs that you are dealing with a scammer Utility companies, consumer protection agencies, and the Federal Trade Commission regularly receive complaints from consumers about utility bill scams. Here are some signs to beware of when dealing with an unknown caller: • You get a call or an email claiming your services will be cut off unless you call a number or click on a link and give your account information. CLGW will never ask you to send your account information by email. • Someone calls demanding your wire the money or use a prepaid or reloadable debit/gift card to pay your bill. Legitimate companies don’t demand you use those methods of payment. • The caller tells you to call a phone number and give your credit, debit or prepaid card number. If you do that, the scammer can access the money from your credit, debit or prepaid card, and you can’t trace where your money went. Once it’s gone, it’s gone. If you get a call, email, or personal visit from someone about your utility service: • Never give out your Social Security Number, credit card number or banking information to anyone requesting it over the phone or at your home unless you initiated the contact. • Never wire money to someone you don’t know-regardless of the situation. Once you wire money, you can’t get it back. • Do not click links or call numbers that appear in unexpected emails or texts-especially those asking for your account information. If you click on a link, your computer could become infected with malware, including viruses that can steal information and damage your computer. • Never allow anyone into your home to check electrical wiring, gas pipes or appliances unless you schedule an appointment or reported a utility problem. Always ask utility employees for proper identification. • Make sure you are dealing with CLGW before you pay any amount. Confirm where and how you pay your utility bill. • To determine the status of your account call our office at 888-5366 Monday through Friday from 7:00 am to 6:00 pm, or visit our website at www.clgw.net and use the Pay My Bill link for account information. If you think a fake utility bill collector or any other scammer has contacted you, report the contact: • Notify CLGW. • Call the police. • File a complaint with the Missouri Attorney General’s Consumer Protection Division, online at https://www.consumer.ago.mo.gov/ or by phone at 1-800-392-8222. Be ready to include in your complaint any notices received or caller ID numbers for the incoming call. *From MPUA Public Outreach Resources* Levelized Billing Available at CLGW Starting May 1, 2014 CLGW will offer Levelized Billing to its customers. We will use your past 12 months usage to calculate your monthly payment and add 5% to help cover the possibility of higher bills due to extreme weather. Customers will be required to "true up" at the end of each year, which means we will write you a check for any overpayments or bill for underpayment. In order to qualify for equal pay, customers must meet the following requirements: • Must be a customer for a year at the same location. • Not more than two payments past the due date in the last 12 months • No returned checks in the last 12 months • No non-pay disconnect in the last 12 months • Must set up auto-payment via ACH, Debit or Credit Cards If you have any questions, call our office at 573-888-5366. Now Accepting Credit/Debit Cards CLGW now accepts Visa, MasterCard and Discover Credit and Debit cards. You can pay with a check or credit/debit card online, in the office, at the drive thru and over the phone.Water Line Insurance Several customers have reported receiving water line insurance offers. We want all our customers to know that this is not associated with CLGW. Please discuss this offer with your insurance agent. Text Alerts from DDD CLGW will send out text alerts from the DDD sponsored by Unico Bank. Click here to sign up for Text Alerts.Weather provided by Accuweather Excess Flow Valve Notification for Gas Services As required by the U.S. Department of Transportation, you are hereby notified that an excess flow valve (EFV) which meets the minimum DOT performance standards is available for installation on your natural gas service line. Please note that such a device is not required for the normal, safe operation of your service line, but could help to mitigate the consequences of a service line failure by shutting off the flow of natural gas automatically in the event of a service line break. To install an EFV, CLGW gas department personnel will be required to expose your service line near the main, disconnect your service line from the main, install the EFV, and reconnect your service line. The cost of the installation will vary depending on your situation, not to exceed $500. Costs for maintaining and replacing an EFV may later be incurred at a charge of up to $500 per instance. EFVs will be installed on a mutually agreeable date. To request an EFV installation quote or for more information, please call 573-888-5366. Find Us On FacebookLet’s Chat - Online What can we help you with?...