clgw.netCLGW |
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Description:about • FAQs • careers • safety • Contact Menu Home Departments Electric Internet Gas Power Plant Water & Sewer Water Treatment Economic Development Customer Service Rates Email Log In Spa
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clgw.net |
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about • FAQs • careers • safety • Contact Menu Home Departments Electric Internet Gas Power Plant Water & Sewer Water Treatment Economic Development Customer Service Rates Email Log In Spam Firewall Spam Help Email Setup about clgw • FAQs • careers • safety tips • Contact Us Home Departments Electric Internet Gas Power Plant Water & Sewer Water Treatment Economic Development Customer Service Rates CLGW Email Login Spam Firewall Spam Help Email Setup Our Mission is to Provide the Best Possible Service at the Lowest Possible Price. Our Mission is to Provide the Best Possible Service at the Lowest Possible Price. Latest News & Announcements Unclaimed Property Report Click the link below to review the Unclaimed Property Report. Unclaimed Property Report Public Notice Fire Hydrant Inspection & Maintenance April 1 - October 31 The City of Kennett will begin its annual fire hydrant inspection, maintenance and flushing program on April 1st and will continue through August 30th. Inspection, maintenance and testing hours will be MondayâThursday 8am to 4:30pm. There will be no work performed Fridayâs or weekends. All fire hydrants will be inspected within the City of Kennett. Due to the complexity of this project and the size of our water system itis very difficult to determine which day testing will be conducted in a specific area. The inspection, maintenance and flushing of fire hydrants is required by the Missouri Department of Natural Resources and the Insurance Service Office (ISO). Water quality & safety is our primary reason for the flushing program. Flushing hydrants will also meet ISO requirements to help lower fire insurance costs. Hydrant flushing provides your local fire department the knowledge base needed for general water volumes available, firefighting operations and whether there are any major flow changes. Hydrant maintenance is critical to fire suppression and the protection of life and property. How may this process affect you? You may notice a drop in water pressure during testing and the water may also become slightly discolored after testing. If you experience discolored water, you may wish to run water from one or more faucets for a couple of minutes until the water is clear again and you may wish to do so prior to cooking, bathing or washing laundry. The discolored water is nonhazardous but can stain clothing. If your water does not clear within 24 hours, please contact City Light Gas & Water, 573-888-5366. You can also visit our Water Treatment page for additional information on discolored water. The Kennett Board of Public Works would like to thank you for your cooperation, understanding, and patience with us during this operation, as we are working to maintain the level of water quality & fire safety that you deserve and expect. If you have any additional questions please feel free to contact City Light Gas & Water at 573-888-5366. Utility Scam Factsheet Scammers Target Utility Customers Scams targeting utility customers are on the rise, according to reports across the nation. Municipal utility customers in Missouri are included among those getting recent fraudulent calls from scammers threatening power shutoffs, demanding immediate payments, or requesting personal information. CLGW cautions customers that they should never give personal or financial information to an unsolicited caller. CLGW will never demand immediate payment over the phone. Signs that you are dealing with a scammer Utility companies, consumer protection agencies, and the Federal Trade Commission regularly receive complaints from consumers about utility bill scams. Here are some signs to beware of when dealing with an unknown caller: ⢠You get a call or an email claiming your services will be cut off unless you call a number or click on a link and give your account information. CLGW will never ask you to send your account information by email. ⢠Someone calls demanding your wire the money or use a prepaid or reloadable debit/gift card to pay your bill. Legitimate companies donât demand you use those methods of payment. ⢠The caller tells you to call a phone number and give your credit, debit or prepaid card number. If you do that, the scammer can access the money from your credit, debit or prepaid card, and you canât trace where your money went. Once itâs gone, itâs gone. If you get a call, email, or personal visit from someone about your utility service: ⢠Never give out your Social Security Number, credit card number or banking information to anyone requesting it over the phone or at your home unless you initiated the contact. ⢠Never wire money to someone you donât know-regardless of the situation. Once you wire money, you canât get it back. ⢠Do not click links or call numbers that appear in unexpected emails or texts-especially those asking for your account information. If you click on a link, your computer could become infected with malware, including viruses that can steal information and damage your computer. ⢠Never allow anyone into your home to check electrical wiring, gas pipes or appliances unless you schedule an appointment or reported a utility problem. Always ask utility employees for proper identification. ⢠Make sure you are dealing with CLGW before you pay any amount. Confirm where and how you pay your utility bill. ⢠To determine the status of your account call our office at 888-5366 Monday through Friday from 8:00 am to 5:00 pm, or visit our website atwww.clgw.net and use the Pay My Bill link for account information. If you think a fake utility bill collector or any other scammer has contacted you, report the contact: ⢠Notify CLGW. ⢠Call the police. ⢠File a complaint with the Missouri Attorney Generalâs Consumer Protection Division, online at https://www.consumer.ago.mo.gov/ or by phone at 1-800-392-8222. Be ready to include in your complaint any notices received or caller ID numbers for the incoming call. *From MPUA Public Outreach Resources* Levelized Billing Available at CLGW Starting May 1, 2014 CLGW will offer Levelized Billing to its customers. We will use your past 12 months usage to calculate your monthly payment and add 5% to help cover the possibility of higher bills due to extreme weather. Customers will be required to "true up" at the end of each year, which means we will write you a check for any overpayments or bill for underpayment. In order to qualify for equal pay, customers must meet the following requirements: ⢠Must be a customer for a year at the same location. ⢠Not more than two payments past the due date in the last 12 months ⢠No returned checks in the last 12 months ⢠No non-pay disconnect in the last 12 months ⢠Must set up auto-payment via ACH, Debit or Credit Cards If you have any questions, call our office at 573-888-5366. Now Accepting Credit/Debit Cards CLGW now accepts Visa, MasterCard and Discover Credit and Debit cards. You can pay with a check or credit/debit card online, in the office, at the drive thru and over the phone. Water Line Insurance Several customers have reported receiving water line insurance offers. We want all our customers to know that this is not associated with CLGW. Please discuss this offer with your insurance agent. Promotion Signup for ACH payments or paperless billing in the CLGW office for a chance to win a $50 utility bill credit. One winner will be drawn each month. Text Alerts from DDD CLGW will send out text alerts from the DDD sponsored by First National Bank. To sign-up to receive them click here. -- Excess Flow Valve Notification for Gas Services As required by the U.S. Department of Transportation, you are hereby notified that an excess flow valve (EFV) which meets the minimum DOT performance standards is available for installation on your natural gas service line. Please note that such a device is not required for the normal, safe operation of your service line, but could help to mitigat...
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